Your plan
Manage or cancel your plan
Want to cancel, update your payment details or check your next renewal? Open your subscriptions in your account.
Sign in with the email you used at checkout. Open Subscriptions, choose Flow or Studio, then select the action you need.
Want to cancel?
Choose Cancel subscription and check that Shopify confirms it. Future renewals and subscription charges stop. You can still use your paid access until the billing period ends.
Deleting your Levyo account doesn’t cancel your subscription. Cancel the plan first.
Can I get a refund for the rest of the month?
Cancelling doesn’t automatically refund the unused part of your paid period. Your statutory rights still apply.
Can I pause or skip a renewal?
If your account shows Pause, Resume or Skip, use the option shown and check the new schedule. These options don’t give you a refund, an extra paid month or more designs or messages.
Can I switch between Flow and Studio?
You can’t switch directly during a paid billing period. Manage your current subscription first. Once that period ends, you can buy the other plan in the Maker.
Can I get here from the Maker?
Open the menu, then your Account and Plans & usage (Abonnements). Choose Manage subscription. You can also use the management links in supported Shopify subscription emails, orders or the Thank you page.
Can’t get into your account?
Email info@levyo.co.uk with your checkout email and order number, if you have it. Don’t send card details.